50% of callers hang up after just 45 seconds of On-Hold Queuing.
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Want to increase your answer rate by up to 41%?
ORDERLYQ
means your callers never have to wait on hold. There's a better way...
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“This is the best queue system I've ever encountered!”
Mr M, Happy Caller
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“OrderlyQ was fast and kept the calls flowing and the queue size down.”
Marie, Happy Agent
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“Very efficient - like clockwork.”
Mrs S, Happy Caller
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OrderlyQ Telephony deploys automatically whenever there are too many incoming calls to handle. Instead of waiting on-hold, or hearing the engaged tone, your callers hear a message telling them they can stay on hold, or call back in, say, seven minutes, when they will be at the front of the queue. It couldn't be simpler, and:
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- Your customers will be grateful that their time, and money, is not being wasted any more.
- You'll save money on your telecoms costs.
- You can cope gracefully with spikes in demand without increasing overhead.
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The OrderlyQ approach gives you all the advantages of agent-call-back systems at a fraction of the cost, and with none of the disadvantages.
Because your customers know when they will be served, and do not have to spend this time waiting on the phone, they are happy to wait longer during busy periods, so customer retention is increased. This also means you can stop staffing-for-peaks.
Furthermore, because it's always the customer that calls you, you know they'll be ready when they speak to your agents.
We can even Text your customers to tell them when they reach the front of the queue.
There's no limit on the number of customers that can be held in the queue, and it's first-come, first-served, so you can cope fairly with very sudden, very large spikes in demand (even for selling tickets to major events) with just a few operators and/or phone lines.
Our new VIP Number facility even allows your privileged callers, or staff, to call in and always be placed first in line.
We can run ORDERLYQ
for you as a hassle-free managed service, to work with any phone in the world, without the need for costly equipment. Or, you can install OrderlyQ as part of your call centre infrastructure to leverage tighter integration and further cost savings.
Our patented system is designed to help everyone, so whether you're a small business with a single phone line having trouble with the Monday morning rush, or a call centre with hundreds of operators looking to increase retention and caller satisfaction, we've got a solution that's right for you.
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“I'm very happy with the system. I was told to call back in seven minutes and got through straight away!”
Mr K, Happy Caller
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“Brilliant idea! Much better than holding on to the phone.”
Mrs I, Happy Caller
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Your callers will thank you for choosing ORDERLYQ
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